My FiLIP is not charging properly.

The first step is to make sure your charger is attaching to your FiLIP properly. Make sure that the star-shaped side of the charger is attached to the underneath part of the FiLIP screen; aligning the connection until you see the yellow light illuminate. If you do not see the yellow light illuminate on the charger, then the charger is not properly attached to the FiLIP. There will be a magnetic pull that keeps the charger attached once it’s in place. We recommend that you lay the FiLIP on its screen while it is charging, and keep the charger attached for approximately 6-8 hours (at night while your child is sleeping) to ensure an optimal charge.
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